Investor Services

A)  Details of the Investor Relation Officer

All investor queries and complaints should be addressed to the compliance officer, whose contact co-ordinates are provided below:
CS Mansi Dedhia
KRIIS – The Portfolio Management Company
Registered Address: Office No. 606, Runwal R-square, LBS Marg, Mulund West, Mumbai – 400080
Contact No: 022 2565 5808
Email id: info@kriis.in

B) Grievance Redressal and Dispute Settlement Mechanism

In the event of any grievance expressed by the investor about any of the services that we have agreed to provide, the investor shall write to CS Mansi Dedhia, the compliance officer at the address specified above or write by email to info@kriis.in. The compliance officer shall acknowledge the receipt of the email within 2 working days. Further, the compliance officer shall, within a period of 7 working days, address the grievance of the client and write to the client in the form of an Action Taken Report (ATR) stating the action is taken and where the grievance is of the nature that can be repetitive, the steps taken so that the grievance does not arise again should be mentioned.

In the event of failure to settle the disputes by mutual negotiation, it may be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Mumbai (India) and be conducted in English language. The award of the arbitrator shall be final and conclusive and binding upon the parties and the parties shall be entitled (but not obliged) to enter judgment thereon in any one or more of the highest courts having jurisdiction.

C) SEBI Complaints Redress System (SCORES)

The investor can approach SEBI, lodge their complaints and track the status of such complaint from anywhere through SCORES at https://scores.sebi.gov.in , if an investor does not get a response or are not satisfied with the response provided by the compliance officer.

On receipt of complaints through SCORES, SEBI takes up the matter with the concerned market intermediary and follows up with them. A complaint shall be treated as resolved / disposed / closed only when SEBI disposes / closes the complaint in SCORES.

Any action taken by the Company is not taken as complete if the relevant details/supporting documents are not uploaded on SCORES and consequently, the complaint will continue to be treated as pending.

Hence mere filing of ATR with respect to the complaint will not mean that the complaint is not pending against them.

KRIIS considers client privacy to be a fundamental aspect of its relationship with clients. It strives to maintain the highest standards of confidentiality. It is committed to protect the privacy and confidential information of its clients and to ensure the confidentiality of personal information obtained to understand the client’s needs and for legal compliance.

We may, if required by applicable laws, rules, and regulations, disclose the identity of the client to the issuer of securities held as part of the assets or to the agents of such issuer upon the request of such issuer or to any government body, without further consent from the client.

Further, we may also disclose the identity of the client to any third party, as it may deem necessary for rendering the services under the portfolio investment management agreement.